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Micro-training: Foundations — 65% complete
Shared Decision Making
Open Reflection — not started
Understanding What Matters
Practical Tools — 40% complete
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Companion Themes
Support for different moments in practice. Each area contains structured reflection, micro-learning, practical tools, and Try This prompts.
Person-Centred Conversations
How do I really listen and respond, without rushing to fix things?
Understanding What Matters
What's really important to this person right now — and how do I find out?
When There's No Clear Answer
How do I hold uncertainty well, without retreating into solutions?
Shared Decision Making
How do we decide together, not for — even when time is short?
Supporting Confidence & Self-Management
How do I build on what someone already knows and can do?
Power, Voice, and Choice
How do I make sure the person feels genuinely heard and in control?
How to Make Every Contact Count
How do I make even a brief interaction feel purposeful and connected?
When Conversations Feel Charged
How do I stay present and helpful when things feel difficult or tense?
Navigating Systems and Services
How do I help someone find their way without losing sight of what they need?
The Neighbourhood Shift
How do I find my footing when the way we work is changing around me?
"What do you think the person in that conversation most needed from you in that moment — and how close did you get to meeting that?"
People know themselves best. Your role is to help them access and articulate that knowledge, not to add to it.
Silence is not awkward — it's often where the most important things are being worked out. Get comfortable with a pause.
Being heard is, for many people, genuinely rare. The experience of being listened to well can itself be therapeutic.
You don't have to have the answer. "I'm not sure, but let's think about this together" is a valid and powerful response.
Every conversation is different. The frameworks are starting points — your judgement and attunement matter more.
Personalised care is not a technique. It's an orientation — a way of seeing the person first, the problem second.
Reflect on Practice
Use this space to make sense of a conversation or situation from your work. Reflection helps you notice patterns, build confidence, and identify what you'd do differently.
About this reflection
Going deeper
"You mentioned noticing something about the conversation. What do you think that tells you about what the person needed — and how did your response land for them?"
PCA Programmes
Learning and development opportunities from the Person Centred Academy — aligned to your practice.
Practical Tools
Select a Companion Theme to see its tools. Click any tool to download.
Community
A space to share what's working, ask questions, and learn from others doing the same work.
Settings
Manage your account, preferences, and notifications.
My Journey
Your CPD log, badges, and progress across all Companion Themes.